Refund Policy

How to request

Use the contact form (mention your order/PayPal ID, product, and reason) or email support@scopedops.com. We respond within 2 business days.

Ops packages — setup

• Paid, Kickoff not started within 7 days of payment → full refund of setup on request
• Kickoff started → no setup refund (we finish the agreed first delivery, or a discretionary credit)
• We cannot deliver for reasons on us → full unused setup refund or re-scope

Ops packages — monthly care

• Cancel per Cancellation Policy → no further charges after effective date
• No partial-month cash refund by default (see policy for material outage goodwill)
• Duplicate / billing error → refund or credit

Ops Master Plan

• Before work / within 14 days and deliverables not started → full refund
• After deliverables substantially started → no refund; credit rules may apply

Site Care

• Monthly: cancel per Cancellation Policy; no mid-cycle cash refund by default
• Onboard ($149 ingest and onboard): included on the first subscription charge. Paid, Kickoff not started within 7 days → onboard portion refundable on request. Kickoff started → no onboard refund
• Custom evaluation ($199): non-refundable consultation. Discretionary credit toward monthly care (none / partial / full) only if we take you onto Site Care and evaluation work did not consume the fee — confirmed before you subscribe